Welcome To Parsec Telesystems

Parsec Integrated CTI Enabled Telemarketing & Collection Suite is CISCO Certified

December 2008

Parsec CTI enabled CRM suite comprising its Telemarketing and Kollector CRM applications are certified by CISCO. After going through the Interoperability Verification Testing at CISCO Bangalore Lab this product is certified to work seamlessly and satisfactorily on CISCO Unified Communication Manager and Call Manager Express line of products. Parsec Predictive Dialer is deployed across APAC and ME in approximately 200 sites. With regular updates and releases to cater the ever changing market needs this is the most popular CTI cum CRM suite for mid market segment. Parsec offers this complete VOIP solution on a turnkey basis along with professional services.

Parsec MARS Application Suite is certified by CISCO

October 2008

Parsec's Unified Communication Product Suite - MARS became the first ever CUAE based application suite to be certified by CISCO. MARS cleared the Interoperability Verification Testing conducted by CISCO Bangalore Lab for its five applications, namely Conference Room booking, Transport Booking, PC Sync, Digital Album, Messaging.

MARS is a Unified Communication product suite aimed at offering unique value additions to CISCO IP telephony deployments. MARS has various applications in the Office, Communication, Infotainment, Utility & Broadcast categories. This suite is constantly evolving responding to customers feedbacks and changing market demands. Various additional MARS modules are at different stages of certification by CISCO.

Parsec Broadens Its Offerings To Include CISCO CVP

August-2008

Parsec is inducted into the CISCO Technology Development Program as a CVP Technology Development Partner. Customer Voice Portal (CVP) is a tool to deliver intelligent, personalized self service over the phone. CVP enables customers to efficiently and enjoyably retrieve the information they need from the contact center.

Parsec plans to offer its expertise in Customer Voice Portal along with CISCO Unified Application Environment and CTI to address clients issues in the area of IP Telephony and Contact Centers.

With Parsec Professional Services organizations can make their contact centers flexible enough to change as their business requirement changes and create a consistent, world class customer experience by providing a transparent transfer of information from voice and video self service to agent assisted service

Parsec Attends Partner Beta Training for the CISCO UC 7.0 at San Jose, CA

June-2008

CISCO released its Unified Communications Portfolio Version 7.0 and invited select partners to attend the Beta Training for all the products covered under the release. Parsec was present in the training to understand the implications on its existing product suite and to find the new best industry practices supported. Parsec specializes on application development and with the new releases of CISCO Unified Application Environment and CISCO Voice Portal it is all but certain that the Application Development Platform offering from CISCO will become more powerful and versatile. This will go a long way in satisfying current and future customer requirement in the Unified Communications application space.

Showcasing products at IBM Demo Center

May-2008

Parsec was invited by IBM's Conversed Communication Business Division to showcase its Unified Communications Products at their Customer Demo Center in New Delhi. IBM Conversed Communication Business Division deals with the best of the breed Unified Communications offerings from all the major players. Parsec MARS is a Suite of Applications developed on the CISCO Unified Communication platform. These applications are Productivity Applications, Communication applications, Utility Applications, Infotainment applications etc. A few select applications from the stable are now showcased in IBM customer demo center for its international and national clientele.

Parsec releases Predictive Dialer version 5.6.3

April-2008

Parsec released its Predictive Dialer Version 5.6.3 with advanced CRM functionality for Telemarketing and Collection campaigns. Now call centers running on Parsec Dialer can toggle between the two CRMs to support the various needs of their campaigns. With this release Parsec is allowing its customers more control over the entire operation of the contact center with features like Incentive calculations and Document generation. Tracking 'True Contact' is an exciting new feature which allows the campaign managers to know the actual number of times primary contact is reached. In case of Collection Campaigns it now allows Multiple Linked Card Management features, which along with the Add-on Card Management gives a complete view of the relationship.

Parsec at CISCO Developer Forum 2008, Bangalore

April-2008

CUAE Business & Technical Workshop at Seoul, South Korea

March-2008

Parsec recently conducted a Business and Technical Workshop on Unified Communications and its advantages for CISCO partners in South Korea. The workshop was focused at providing the partners an insight into the features of CISCO Unified offerings along with its advantages and share Parsec’s real time experiences in addressing customer pain points using CUAE.

The aim was to spread the adoption of CISCO Unified Application Development Environment by the partner community and orient them in terms of solution offerings along with advanced CISCO products.

CUAE Training at China

February-2008

Parsec conducted the first ever training on CISCO Unified Application Development Environment in Shanghai, China. This CUAE Business cum Technical Workshop was attended by System Integrators from across China mainland and Hong Kong as well as CISCO employees. The workshop covered all the Components of this cutting edge platform offering from CISCO and generated considerable enthusiasm as well as critical acclaim from the attendees.

Parsec demonstrated the applications and products that are being built on CUAE and Parsec's consultants shared with the gathering the benefits of developing Converged Applications on top of this run time cum deployment environment. After the completion of the workshop participants were asked to share their ideas, which gave a glimpse of the future of converged application development.

CUAE Adoption

November-2007

Parsec to spearhead CUAE adoption and evangelizing in APAC

Parsec is accepted into the CISCO Technology Developer Program as a full fledged partner to provide Professional Services in Cisco Unified Application Environment (CUAE). The engagement will cover Product Development Service and Professional Service on this latest technology platform offering from CISCO.

Parsec Product Development and Customized Software Development service will be an end to end offering covering the entire SDLC. This will be offered in various modes, i.e. Time & Material, Fixed Bid or combination of both to suit client needs.

Dialogic Solutions Day -2007

October-2007

Parsec showcased its industry leading Call Center Solution at the Dialogic Solutions Day-2007 event held in Crown Plaza, New Delhi on 31st Oct'07.

Parsec Solution running on the latest Host Media Processing (HMP) software from Dialogic draws attention owing to its rich set of features and versatility.

This VOIP solution can be configured with IP Phones or can be deployed with headphones through the agent machine’s sound cards. The pure VOIP solution is a feature rich, cost effective solution ideally suited for bulk international calling.

This solution generated varied interest from the esteemed guests and it also drew acclaimed mentions from industry opinion makers. With this solution international call centers can reduce the deployment cost, deployment time, support and infrastructure cost.

Parsec Dialer 5.6.1 released

September-2007

Parsec released its market leading Predictive Dialer Ver 5.6.1.

In this latest release the advanced dialer design caters to the growing, twin needs of compliance and productivity. Along with this there is a new improved inbound module with pop-up for inbound calls. Now a campaign can be run in both outbound and inbound modes and the agents will be blended agents. An improved Script Designer allows campaign administrators to obtain more productivity out of agents in a defined process. The script designer provides agents with dynamic script which changes according to various inputs from the agents.

Ver 5.6.1 comes with an all new graphic interface which is more soothing and trendy. Important reports are now available to be exported into the Excel format, which gives more flexibility to, operations as well as management, to work with them. The Campaign wise TBC report allows site administrators to know performance of various campaigns running. Facility to record agent to agent talk is an addition to the already existing Voice Logging Module, which records all conversations betweens agents and between an agent and supervisor. Agents can now select an internal or an external verifier manually.

VoiceComm 2007

July-2007

Parsec participated in VoiceComm 2007

Voice Comm 2007 is Organized by CISCO India and is the largest Unified Communications event in South Asia. This is a platform provided by CISCO to its partners and eco-system members to collaborate and address the industry pain areas.

Parsec was chosen to showcase its CISCO compatible Outbound Contact Center Solutions in these events held in Mumbai and Bangalore. With its integrated offering of core technology platform along with applications Parsec was able to capture a good mind share, among CISCO Business Development Managers, who are facing tough competition in the highly cost sensitive SMB segment in APAC, and also customers looking for a fit all call center solution.

Parsec offering was highly appreciated and well received among the decision makers and other participants who were amazed by its features and cost effectiveness.

Parsec as Affiliate Partner of CISCO

March-2007

Parsec inducted into the CISCO Technology Development Program...

Parsec was accepted into the CISCO Technology Development Program(CTDP) as an Affiliate Partner. Parsec R&D team is closely working with the CCBU and IPCBU units of CISCO to deliver a Outbound Call Center Solution for the SMB market segment based on CISCO Unified Communication Manager platform. For this Parsec team members have obtained training on the advanced CISCO Unified Application Environment (CUAE) and are currently working on IP Phone based applications. This Outbound Call Center Solution will seamlessly work with CISCO UCCX for Inbound capabilities and provide advanced features like Unified Logging, Unified Queuing and Reporting.

Parsec bags order from WWICS

April- 2007

Parsec Outbound Call Center Solution is now deployed in WWICS,

Parsec Outbound Call Center Solution is now deployed in WWICS, the leader in immigration services. WWICS brought Parsec Outbound Call Center Suite, along with Professional Services to integrate with their already deployed Oracle based CRM application. The implementation was done in record time and the solution is currently catering to the needs of WWICS and they are planning to cover more geographies without adding additional manpower.

RELIEF IN SIGHT FROM PESKY CALLS

April-2007

"Violators may have to pay a fine of upto Rs 1000 per call"

TRAI norms issued:
- Once notified, consumers would have the option to register for DO NOT CALL status which would be free of cost.
- Unwanted calls after registering may result in disconnection of phones used by telemarketers.
- Violators may be made to pay between Rs 500-Rs 1000
- Telecom companies to set up call center or put up online mechanism for consumers to register.